ServiceNow Administrator

Dallas, TX
Full Time
Manager/Supervisor
About GuideIT
GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a ServiceNow Administrator to join our team on-site in Dallas, Texas.  Only local candidates will be considered.

We are seeking a highly skilled and motivated ServiceNow Administrator to join our dynamic and growing team in Dallas. The ServiceNow Administrator will play a primary role in the management and oversight of our ServiceNow environments by providing platform administration, integration, maintenance and operations skills. They will also be responsible for performing daily administration, issue resolution and troubleshooting.  This position requires solid technical competence, as well as great teamwork, communication, and a passion for solving technical issues to delight our clients and their customers.

Responsibilities
  • Design, implement, and configure solutions within the ServiceNow platform.
  • Consult with service leaders, business process / product owners, customers, users and other stakeholders to develop and analyze customer requirements
  • Collaborate with members of project teams to ensure successful, technically sound projects that are completed on time and budget
  • Design and implement client scripts, business rules, workflows, dashboards or reports, and otherwise configure or modify applications to meet business requirements
  • Track, prioritize, and implement enhancement requests and defect corrections, while leveraging structured Change Management processes
  • Deliver ServiceNow application support and operations to include usage & data integration monitoring, user / role MACD, code migrations, replications, patching, and upgrades
  • Create and maintain system design, procedures, and operations documentation (as needed)
  • Provide training and knowledge transfer to other associates & users as necessary
  • Minor development of ServiceNow apps, including modification to existing ITSM modules
  • Perform regular ServiceNow Discovery and CMDB maintenance
Required Skills and Abilities
  • Demonstrated ability to perform ServiceNow platform administration and seamless coordination of development / release / monitoring activities
  • Strong problem-solving and critical thinking skills with self-organization and motivation
  • Proven ability to meet project deadlines and handle project tasks along with operations
  • Function well in matrixed team / dynamic environment with internal, external and remote staff
  • Excellent communication skills (written, verbal, listening) and capacity for confidentiality
  • Strong accuracy / attention to detail and time management
  • Appreciation of issues & drivers and instinct to contribute with solution recommendations
  • Ability to learn quickly and continuously
  • Excellent attitude conveyed through outstanding customer service
Education and Experience
  • Bachelor’s degree in information systems management or computer science: or the equivalent combination of education and experience.
  • At least 3+ Years of Solid technology ServiceNow platform experience
  • ServiceNow Certified System Administrator certification required
  • ITIL V4 Foundation certification preferred
  • Basic Java scripting, HTML/CSS, AngularJS, REST/SOAP, PowerShell experience
  • End user support and monitoring of ITSM requests and issue resolution
  • Computer proficiency, including experience with Microsoft 365 suite & applications
  • Some SQL Server administration experience (preferred)
Location
  • Dallas, TX – US (on-site)
  • Only local candidates will be considered
Headquartered in Plano, Texas, our services and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays and paid time off.

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
 
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